Lean Six Sigma

Control Chart Applications for Non-Manufacturing Processes

If you are applying statistical process control to a non-manufacturing process, this is the post for you! This article is a short primer on the topic with loads of examples of using control charts in service, administrative, or government processes.

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The PICK Chart: A Simple Tool for Prioritizing Improvement Projects

A PICK chart is a simple, implementable tool for prioritizing projects based on difficulty and pay-off. This short post describes the tool and gives actionable tips for implementing it at your next process improvement event.

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Video: 5 Lessons on Value Stream Mapping

I had the opportunity to speak at my first webinar to the Colorado Chapter of APICS, a supply and operations management professional organization. I was excited to give it and now I share it with you in this blog post.

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Brainstorming with Teams

Leading teams in idea generation (and organizing those ideas) can be challenging if the only method you know of is brainstorming. This blog post details five different tools for team idea generation and organizing those ideas.

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A Not-So-Free Resource for Lean Six Sigma Certification

In one of my first blog posts on this website, I had recommended you check out The Council for Six Sigma Certification's free resources if you are studying for certification. Maybe it could save you money. Unfortunately, I uncover three problems with this supposed "free" resource and no longer recommend it for your use in achieving a six sigma certification.

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MECE - Mutually Exclusive, Collectively Exhaustive

This is a third on a series of post about frameworks. MECE is a way of structuring your thinking and communication so that there are no overlaps in the issues and every issue together completely describes the problem.

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Six Sigma Frameworks ... So Many Acronyms

I try to provide a little bit of clarity for three six sigma improvement frameworks: DMAIC, DAMDV, and IDOV. I was surprised with how this post turned out because, at the root of it all, these frameworks are all essentially the same. So why bother studying them? Understanding these models will make you a better communicator to your process improvement teams.

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Eight Wastes and Five Principles of Lean

Two foundational concepts of lean thinking: waste and the principles of lean. Once you understand waste and how to apply lean principles, you'll be on your way to being a lean thinker and transforming your company to being efficient and effective in delivering value to all of your customers.

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Five Mistakes to Avoid in Value Stream Mapping

Five things to avoid when leading a team of people through value stream mapping. These are lessons learned from leading my own VSM improvement projects.

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The Best Value Stream Mapping Facilitators Think About the Team

Five tips for you to being the best value stream mapping facilitator you can be. Keep the team top of mind and you'll increase their chance of success.

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Facilitative Leadership

As a process improver, you'll be interested to learn about facilitative leadership, a special blend of skills that takes a team through collaborative problem solving. Facilitative leadership is different from other kinds of leadership because it encourages you, the leader, to involve and engage everyone throughout the process improvement project.

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Three Myths in Improving the Government

I discovered a book titled "We Don't Make Widgets" about how to overcome the myths of process improvement in the government. This is a short blog post about the three general myths the author finds.

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Skills for Project Managers

I dust off my old thesis from 2007 and write about the knowledge, skills, and abilities I think are important for process improvers for success in completing their improvement projects. Back then, I found seven key traits, describe them here, and talk a little bit about the most important one (organizational ability).

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Tips for Your Success on ASQ's Six Sigma Green Belt Exam

Prepping for your ASQ Certified Six Sigma Green Belt exam? These are the most useful tips to help get you through your test.

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Certification Programs in Lean, Six Sigma, and Lean Six Sigma

For this post, I'm writing about my first steps in my lean six sigma journey. I spent a weekend researching certification programs in Lean, Six Sigma, and Lean Six Sigma, and here is what I found.

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